Terms & Conditions

General Introduction

These Terms & Conditions ("Terms") form a legal agreement between ku916 ("Platform", "we", "us") and its users ("you", "user"). By using the ku916.lat website, creating an account, or playing any game, you are considered to have accepted these Terms. If you do not agree with these Terms, please refrain from using the Platform.

ku916 is committed to providing a safe and trusted online gaming environment for players in Bangladesh. Our platform offers cricket betting, live casino, slot games, and much more. These Terms protect the interests of both you and us, and ensure a fair and transparent environment.

ku916 reserves the right to modify these Terms at any time without prior notice. Updated Terms take effect as soon as they are published on the website. We therefore encourage you to review this page regularly before each session.

Eligibility & Registration

2.1 Age Requirement

To open an account at ku916 and participate in any game, you must be at least 21 years old. This platform is strictly prohibited for minors. ku916 may request appropriate documentation for age verification at any time.

2.2 Single Account

Each person may open only one account. If multiple accounts belonging to the same person are found, ku916 reserves the right to close them and forfeit all balances. Operating multiple accounts from the same IP address or device is also considered a violation of this policy.

2.3 Registration Information

You must provide accurate and complete information when creating an account. Providing false information may result in the account being suspended or closed. Keeping your login credentials confidential is entirely your responsibility — ku916 will never ask for your password.

2.4 Account Verification (KYC)

ku916 reserves the right to verify national identity cards or other government-issued documents as part of its Know Your Customer (KYC) process. Verification may need to be completed before withdrawals are processed. Failure to cooperate may result in account restrictions.

Deposits, Withdrawals & Payments

3.1 Deposit & Withdrawal Limits

The minimum deposit amount at ku916 is ৳500 and the minimum withdrawal amount is also ৳500. All transactions are completed in Bangladeshi Taka (BDT).

3.2 Accepted Payment Methods

ku916 supports only the following mobile banking methods:

• bKash — Bangladesh's popular mobile financial service
• Nagad — Digital financial service by Bangladesh Post Office
• Rocket — Mobile banking service by Dutch-Bangla Bank
• Upay — Mobile wallet by United Commercial Bank

No payment methods other than those listed above are currently accepted.

3.3 Withdrawal Timeframe

Approved withdrawals are generally completed within 30 minutes to 3 hours. Withdrawals may be delayed if KYC verification has not been completed or if there is an active investigation on the account.

3.4 Transaction Security

All financial transactions are secured via SSL encryption. ku916 will never ask for your mobile banking PIN or OTP. If you are ever asked for such information, treat it as a fraudulent attempt.

Bonuses & Promotional Offers

4.1 Welcome Bonus

New members at ku916 receive a 100% bonus on their first deposit, up to a maximum of ৳15,000. For example: depositing ৳1,000 adds ৳1,000 in bonus, bringing the total balance to ৳2,000. Depositing ৳32,000 or more earns the maximum bonus of ৳15,000.

4.2 Wagering Requirements

Before withdrawing bonus funds, a 20x wagering requirement must be met. This requirement applies to the bonus amount only — not the deposit amount. For example: receiving a ৳1,000 bonus means ৳1,000 × 20 = ৳20,000 must be wagered before winnings become withdrawable.

4.3 General Bonus Rules

• Each bonus offer applies once per person / household / device / IP address.
• ku916 reserves the right to cancel a bonus if abuse or manipulation is suspected.
• Bonus funds cannot be transferred directly to another account.
• ku916 reserves the right to modify, suspend, or cancel any bonus offer at any time.
• Bets placed on certain games may not count toward wagering calculations — the specific terms of each promotion apply separately.

VIP Program & Loyalty

ku916's VIP program has five tiers, awarded based on players' regular participation. Weekly cashback benefits are available at each tier:

• Bronze — up to 0.2% weekly cashback
• Silver — up to 0.3% weekly cashback
• Gold — up to 0.5% weekly cashback
• Platinum — up to 0.6% weekly cashback
• Diamond — up to 0.8% weekly cashback

VIP tier advancement depends on continued play and is determined at ku916's discretion. Cashback benefits are credited to the account on a regular basis and separate wagering requirements may apply.

Prohibited Activities & Account Suspension

6.1 Prohibited Conduct

The following activities are strictly prohibited:

• Creating an account using a false identity or fraudulent information
• Operating multiple accounts belonging to the same person
• Abusing bonus offers or bonus hunting
• Sharing or selling an account with another player
• Placing bets using any software, bots, or automated tools
• Money laundering or transacting with illegal funds
• Behaving in a rude or abusive manner toward ku916 staff
• Attempting to profit from technical errors on the Platform

6.2 Consequences

Participation in any of the prohibited activities above may result in ku916 suspending or permanently closing the account without prior warning, and forfeiting all balances and bonuses. Legal action may also be taken where applicable.

Responsible Gaming

ku916 places the highest priority on responsible gaming. Gambling should be an entertainment activity — not a source of income. If you feel that gaming is having a negative impact on your life, seek help immediately.

• Only bet what you can afford to lose.
• Set a fixed time limit for your gaming sessions.
• Do not use gaming as an escape from personal or financial problems.
• Do not game under the influence of alcohol or when under emotional stress.

If needed, contact ku916 — we can help you set up self-exclusion or deposit limits. Visit our Responsible Gaming page for more details.

Privacy & Data Protection

Read our Privacy Policy for full details on how your personal data is collected, used, and stored. Key points are summarised below:

• ku916 uses your personal data solely to provide services and ensure security.
• Your data is not sold to third parties.
• All data is secured via SSL encryption.
• You may request deletion of your data at any time.

Dispute Resolution & Complaints

9.1 Complaints Process

If you have a complaint, please contact ku916's customer support team first. We aim to resolve all complaints fairly and in a timely manner.

• Email: [email protected]
• Live Chat: Available 24/7 in Bengali and English

9.2 Game Results

All game outcomes at ku916 are determined by a certified Random Number Generator (RNG). Results received from game providers are considered final. If a round is cancelled due to a technical error, the stake for that round will be refunded.

9.3 Server Records

In any dispute, ku916's server logs will be considered the final proof. In the event of a technical issue or connection loss, ku916's decision is final.

Limitation of Liability

ku916 is not liable for:

• Bets or sessions affected by internet connection issues
• Losses caused by third-party technical failures
• Unauthorised access to an account due to the user's own negligence
• Force majeure events (natural disasters, national emergencies)

ku916 always strives to ensure fair and transparent service. However, the Platform may be temporarily unavailable under unforeseen circumstances.

Copyright & Intellectual Property

All content on the ku916 website — logos, designs, graphics, software, text, and other materials — is protected by ku916's copyright. Copying, distributing, or using this content for commercial purposes without prior written permission is strictly prohibited.

Software and content from third-party game providers are operated under their own respective licences. ku916 acts solely as a distribution platform.

Changes to Terms & Termination

12.1 Right to Amend

ku916 reserves the right to modify these Terms at any time. A notice will be published on the website for significant changes. Continued use of the Platform after any changes constitutes acceptance of the updated Terms.

12.2 Closing Your Account

You may close your account at any time by contacting ku916's customer support. Any active bonuses or bets will be settled before the account is closed, and any remaining balance will be returned where applicable.

12.3 Entire Agreement

These Terms, the Privacy Policy, and the specific terms of each promotion together form the entire agreement between ku916 and the user. Any prior verbal or written agreements are superseded by this document.

Contact Information

If you have any questions or feedback about these Terms, please get in touch with us:

• Email: [email protected]
• Live Chat: Available 24/7 on the ku916.lat website
• Support is available in both Bengali and English.

Our team is always ready to assist you. ku916 is committed to ensuring a safe and enjoyable gaming experience.