ku916's Privacy Policy

ku916 is a trusted online gaming platform offering cricket betting, live casino, and slots games for players in Bangladesh. We believe that protecting the privacy of your personal information is one of our most important responsibilities.

This privacy policy explains what types of information we collect, why we collect it, how we store and process it, and what steps we take to protect your data. Please read this policy carefully before using any ku916 service.

This policy applies to the ku916 website, mobile version, and all related platforms. It does not apply to third-party websites or services.

ku916 may collect information about you in several ways. This information falls into two main categories: information you provide directly, and information collected automatically.

2.1 Information You Provide

• Account registration details: Name, date of birth, email address, mobile number, and password.
• Identity verification details: National ID card or passport information (where required).
• Financial information: bKash, Nagad, Rocket, or Upay account numbers and transaction history.
• Communication details: Information provided when you contact us via live chat or email.
• Voluntarily submitted information: Anything you share through surveys or feedback forms.

2.2 Automatically Collected Information

• Device information: Device type, operating system, browser version, and unique device identifiers.
• Log data: IP address, time of site access, pages visited, and referrer URL.
• Cookies and similar technologies: Session cookies, preference cookies, and performance analytics data.
• Gaming activity: Bet amounts, win/loss records, and preferred games list.
• Transaction logs: Deposit and withdrawal amounts, dates, and methods.

ku916 uses your information only for specific and legitimate purposes. We process your data for the following reasons:

3.1 Providing and Operating Services

Your information is essential for creating and managing your account, processing deposits and withdrawals, and ensuring a smooth gaming experience. ku916 also uses this information to verify your identity and prevent potential fraud.

3.2 Meeting Legal Obligations

We retain the necessary data to meet regulatory requirements, implement anti-money laundering (AML) procedures, and uphold responsible gaming policies.

3.3 Service Improvement

We use collected data to analyse user experience and improve the platform, identify technical issues, and plan new features.

3.4 Communication

We use your email and mobile number to contact you for account-related notifications, transaction confirmations, security alerts, and customer support.

ku916 applies industry-standard security measures to protect your personal information. We believe data security is an ongoing process and we continuously work to improve our protection measures.

• SSL encryption: All data transfers between the website and our servers are secured using TLS/SSL encryption.
• Data encryption: Stored sensitive information — especially financial data — is kept in encrypted form in the database.
• Access controls: Only authorised staff can access your data, and only to the extent needed to perform their duties.
• Regular security audits: We regularly conduct system audits and vulnerability assessments.
• Firewall: Advanced firewalls and intrusion detection systems are deployed to prevent unauthorised access.

Please note that no method of data transmission over the internet is completely secure. We are committed to ensuring the highest level of protection, but we cannot guarantee absolute security.

ku916 never sells your personal information to third parties for commercial purposes. However, we may share necessary information in the following limited circumstances:

• Payment processors: Information required to process transactions with payment gateway providers such as bKash, Nagad, Rocket, and Upay.
• Technology service providers: Technology partners who help operate our platform, working under strict confidentiality agreements.
• Legal obligations: To comply with court orders, legitimate requests from government authorities, or applicable legal requirements.
• Fraud prevention: With security organisations that help investigate and prevent fraudulent activity.

Before sharing information with any third party, we ensure they are able to provide adequate data protection guarantees.

ku916 uses cookies and similar tracking technologies to provide the best experience on the site. Cookies are small text files stored on your device that help us deliver our services effectively.

6.1 Types of Cookies

• Essential cookies: These are necessary to maintain login sessions and keep the platform's core functions active. Disabling these cookies may prevent the site from working properly.
• Preference cookies: These cookies are used to remember your language, theme, or other personal preferences.
• Analytics cookies: These cookies help us analyse site usage patterns to improve our services.

6.2 Cookie Controls

You can accept or reject cookies at any time through your browser settings. However, disabling essential cookies may cause some services to not work properly.

ku916 retains your personal information only for as long as necessary to fulfil the purpose for which it was collected, or to meet applicable legal obligations.

• Active account data: Retained for as long as your account remains active.
• Transaction records: Financial records will be retained for the period required by regulatory requirements.
• Closed account data: Data may be retained for the period necessary to meet legal obligations even after an account is closed.
• Support conversations: Retained for a set period for the purpose of improving customer service and resolving disputes.

ku916 respects your rights regarding data protection. You have the following rights:

• Right of access: You may request to know what information we hold about you.
• Right to rectification: You have the right to request correction of any information that is inaccurate or incomplete.
• Right to erasure: In certain circumstances, you may request that your personal information be deleted.
• Right to restrict processing: In certain cases, you have the right to request that processing of your data be limited.
• Right to data portability: You may request your data in a structured, machine-readable format.
• Right to object: You have the right to object to certain uses of your information.

To exercise any of these rights, please contact us at [email protected]. We will respond to your request within a reasonable timeframe.

ku916 is an adults-only platform intended solely for users aged 21 and above. We do not knowingly collect information from any minor. If we become aware that a minor is using our platform or has provided information, we will immediately close that account and delete the associated data.

If a parent or guardian believes their child has provided information to ku916, please contact us at [email protected].

ku916 may update this privacy policy from time to time. For significant changes, we will display a notice on the site or notify you at your registered email address.

Continued use of ku916 after any changes means you have accepted the updated policy. We therefore recommend that you visit this page regularly.

Some of ku916's technology partners may be located outside Bangladesh. In such cases, your data may be transferred across international borders. Where this occurs, we ensure that adequate data protection measures are in place in the recipient country and that the transfer is consistent with the relevant legal framework.

If you have any questions, concerns, or complaints about this privacy policy, or if you wish to exercise any rights regarding your information, please contact our support team.